Mô tả công việc
• Processes reservations from the sales office, other departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
• Maintains a clean and organized work area.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.
• Communicates reservation information to the front desk if needed.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
• If there are failed reservations to update the system, then process those reservations manually.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Understands the resort's policy on guaranteed reservations and no-shows.
• Helps develop room revenue and occupancy forecasts.
• Understand and enforce resort credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Verify if each reservation requests are processed as per the hotel standards and without delay.
• Process no-show and cancellations as per the hotel policy and procedures.
• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
• Keep track Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• All reservation modifications are updated on system immediately and accurately in case of any changes.
• Receive contracts detailing room allotments and creates allotments on system.
• Follow the checklist and submit to reservations supervisor on daily basic.
• To be ready and responsible to perform any other duties as designed or required by RSVM/RES Supervisor/GM/RM.
Quyền lợi được hưởng
- Dynamic, professional & open minded working environment
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen
- Accommodation for staff
- Annual Outing Trip
Yêu cầu công việc
• At least 1 – 2 years’ experience or work – related experience
• Good communication in English
Yêu cầu hồ sơ
KHÁCH SẠN ZANNIER BÃI SAN HÔ quay mặt ra bãi biển ở thị xã Sông Cầu, Zannier Hotels Bai San Hô cung cấp chỗ nghỉ 5 sao và có xe đạp cho khách sử dụng miễn phí, hồ bơi ngoài trời cũng như khu vườn. Chỗ nghỉ này có các phòng gia đình và sân chơi cho trẻ em. Nơi đây cung cấp dịch vụ phòng, dịch vụ lễ tân 24 giờ và dịch vụ thu đổi ngoại tệ cho khách. Phòng nghỉ gắn máy điều hòa tại Zannier Hotels Bai San Hô được bố trí tủ để quần áo, máy pha cà phê, minibar, két an toàn, TV màn hình phẳng, ấm đun nước, sân hiên và phòng tắm riêng với bồn tắm. Một số phòng có ban công trong khi các phòng khác nhìn ra biển. Mỗi phòng đều được trang bị ga trải giường và khăn tắm.