L'Oréal Việt Nam ★ 4.1

The Opportunity: We are seeking an experienced and visionary O+O (Online + Offline) Demand and Supply Planning Manager to lead our planning activities for an 18-month project duration. This critical leadership role is responsible for overseeing both demand and supply planning for our O+O business, ensuring optimal customer service while simultaneously optimizing costs and enhancing stock quality. If you are a strategic thinker with a proven track record in integrated planning, team leadership, and driving business objectives in a dynamic retail and e-commerce environment, we invite you to lead our team towards excellence.

Main Responsibilities

• Lead O+O Planning Activities for Customer Service, Cost Optimization, and Stock Quality:
• Size the necessary structures and resources, including managing the global budget and operating costs for the demand planning team.
• Coordinate Demand Planning activities to guarantee sales forecast accuracy and actively contribute to business planning.
• Ensure the reliability and accuracy of the product database for all planning processes.
• Coordinate Supply Planning activities, focusing on optimizing flows and procurement parameters.
• Participate actively in projects impacting the Supply Chain, initiated by the DG of Operations, the Supply Chain Manager, and relevant entities.
• Be responsible for the implementation of best practices, the achievement of set objectives, and the piloting and follow-up of improvement plans.
• Coordinate Supply Chain Planning activities with both internal and external stakeholders, effectively relaying industrial constraints.
• Recruit, develop, and manage the planning team, ensuring effective knowledge transfer and continuous development of expertise. Implement necessary organizational changes.
• Contribute to the development and achievement of departmental targets.
• Ensure O+O Sales Forecast Accuracy and Turnover Building:
• Be responsible for catalogue management and actively contribute to its rationalization.
• Manage the quality of sales forecasts with a focus on precision and reliability.
• Manage the global monthly sales forecast process comprehensively.
• Build the baseline forecast, leveraging historical data and market insights.
• Challenge and consolidate sales forecasts for promotions and new launches, as projected by the Sales and Marketing teams.
• Ensure the global sales forecast consistency by building a strong consensus between commercial forecasts, financial trends, and sales history.
• Actively participate in the continuous improvement of sales forecasting practices.
• For the "professional field expert" (Local Business Owner) aspect: Contribute to the improvement of processes and information systems related to this activity, act as the referent for this role in the country, and animate/train the Supply Chain community on best practices and tools in this area of expertise.
• Ensure Smooth Execution of O+O Planning for Product Availability and Cost Efficiency:
• Build the entity's Supply plan based on validated sales forecasts, the co-packing plan, and optimized stock/supply/procurement parameters.
• Check logistic feasibility through stock equation analysis and engage with Market Supply Logistics (MSL) regarding long-term issues (capacity, demand-capacity gaps).
• Determine stock and supply parameters aligned with objectives for service rate, costs, and global targeted stock levels.
• Manage the replenishment process by evaluating shortage risks and by communicating priorities to the MSL.
• Manage stock levels in accordance with country objectives, analyze obsoletes and slow-movers, and define/implement corrective action plans.
• Decrease shortages through root cause analysis, definition of action plans, and challenging suppliers on expected delivery (MAD) dates for out-of-stock products.
• Define and track Key Performance Indicators (KPIs) such as out-of-stock rates, service rates, and stock levels, communicating them internally and to the MSL.
• Build the budgeted stock in alignment with stock and supply parameters.
• Participate in the improvement of best practices.
• For the "field expert" (Local Business Owner) aspect: Contribute to the improvement of processes and information systems related to this activity, act as the referent for this job in the country, and animate/train the Supply Chain community on best practices and tools in this area of expertise.
  

Work Relationship

• Internal: Supply Chain teams, Division's staff, Zone teams, Market Supply Logistics (MSL), International Distribution Center (IDC), etc.
• External: Forwarders, vendors, and other relevant external partners.
  
  

Skills And Qualifications

• Excellent interpersonal skills for effective collaboration and team leadership.
• Highly effective organizing skills to manage complex planning processes.
• Exceptional problem-solving skills with a proactive approach.
• Effective communication skills, both written and verbal, for diverse audiences.
• Strong attention to detail, ensuring accuracy in all planning activities.
• Numeric and analytical mindset, capable of interpreting complex data.
• High level of accuracy and responsibility with a strong follow-through ethic.
• Excellent customer insights, understanding their needs and impact on planning.
• Demonstrated entrepreneurship and initiative.
• Computer skills including SAP, advanced Excel, and preferably SQL and PBI programming.
  
  

Ideal Profile

• Minimum 5 years of proven experience in demand and supply planning within an international FMCG (Fast-Moving Consumer Goods) environment or an e-commerce platform (e.g., Lazada, Shopee).
• Demonstrated experience in people management and team development.
• Strong understanding of e-commerce operations and platforms (e.g., Lazada, Shopee).
  
  

Additional Information

• Employment Type: Fixed-term 18-month project contract.
• Travel Requirement: Dependent on business situation.