Sheraton Hotel & Towers ★ 4.0

• Supervises distribution of repair work orders.• Ensures property policies are administered fairly and consistently.

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

• Establishes and maintains open, collaborative relationships with employees.

• Monitors timeliness and quality of completion of repair work orders.

• Supervises Engineering and related areas in absence of the Director of Engineering.

• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

• Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and order or purchase new equipment, supplies, and furnishings.

• Supervises the day to day operations of Engineering and related department

Maitaining Property Standards

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

• Maintains accurate logs and records as required.

• Operates generators and fire pumps as necessary.

• Provides emergency response services 24/7.

• Repairs equipment (e.g., refrigeration, laundry) as necessary.

• Ensures all employees have the proper supplies, equipment and uniforms.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Helps train employees in safety procedures.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensres disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Uses all available on the job training tools for employees.

• Solicits employee feedback.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Accommodation provided.
• Duty Meal
• Offered uniform and laundry service for uniform.
• Service Charge
• Joined in the associate activities.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.

• 1 to 2 years minimum in a similar position required.
• Attention to detail and the ability to multi task are required
• Effective communication skills, good time management, excellent guest-services skills.