NTT DATA VIỆT NAM ★ 3.1

• Serves as a hands-on SME on ServiceNow ITSM and related systems; providing necessary support for process initiatives and cross functioning systems.

• Architects, develops, integrates, and implements ServiceNow solutions.• Writes custom scripting and integrates 3rd party software with applications• Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.• Owns and develops custom integrations of ServiceNow components with other applications.• Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner• Creates and configures workflow administration, reports, and data imports using configuration and custom JavaScript and creates, maintains, and enhances reports, dashboards, homepages• Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.• Coordinates application and platform upgrades.• Monitors the health, usage, and overall compliance of ServiceNow and its applications.• Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap• Collaborates with IT and infrastructure support teams, ServiceNow & Low-Code Architects to ensure adequate delivery on their objectives• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.• Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.• Participates in establishing coding standards to support consistency; reviews and applies requirements from external and internal team and align into ServiceNow development.• Develops work instructions to ensure that activities are properly documented. Develops user friendly catalog items with experience writing workflows.• Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.• Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.• Escalates and works with ServiceNow, Inc. for complex issues out outages.• Identifies critical metrics and develops ad-hoc system reports.