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Mô tả công việc
• Open the Spa one hour before the therapists arrive. Switch on sauna/lights in steam room, check locker rooms are clean, and all lockers stocked with robes/slippers and amenities.
• Make sure all burners are clean and switched on, create a welcoming ambience in the spa (music on) and start preparing boiling herbs for teas.
• Head up a team of spa therapists and act as a 'role model' demonstrating by example the high standards of customer care and treatments your spa demands. Your sphere of influence will also extend if applicable to reception areas.
• Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control.
• Ensure spa team members are aware of company health and safety procedures; making sure you report any overserved safety issues or accidents to spa management.
• Assist the spa manager as and when required in the hiring, training and motivation of spa staff.
• Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.
• Conduct sauna/steam room/jacuzzi testing and checks on other services such as salt beds/hot cabinet & heaters/hot stone heaters/ and notify engineering and maintenance staff of any maintenance issues.
• Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically, you'll be working to retail targets that are a percentage of revenues raised.
• Be on hand to deal with any customer issues; typically, if any issues arise, you'll be first port of call and direct contact for clients.
• Assist the spa manager in the selection and ordering of spa products, supplies and equipment.
• Assist with weekly orders of spa stock on Sage.
• Assist with weekly rosters and scheduling on Cadena.
Administrative & General Responsibilities
• Support manager, spa therapists, welcome guest. Welcome tea and forms
• Explain services, treatments, and procedures.
• Support manager/finance team to do inventory
• Mediate and resolve client issues.
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients.
• Deliver/Receive laundry/Linen
• Be back-up therapist when required
• Conduct yoga classes
• Making confirmation calls.
• Booking appointments for Spa accurately through phone, in person, and through emails.
• Checking voicemails/emails and returning messages promptly.
• Checking out guest and research purchase orders.
• Greeting clients with a friendly smile and demeanor.
• Answer Phones 100% of the time during business hours.
Quyền lợi được hưởng
Yêu cầu công việc
- Minimum 2 years spa experience working in a customer orientated environment required
- Must be able to multi-task in a busy environment.
- Self-directed and detail oriented.
- Professional telephone and email etiquette.
- Previous hospitality experience a plus.
- You must be available to work weekends, holidays, and some evenings.
- Punctual, reliable, and confident.
- Excellent communication skills.
Yêu cầu hồ sơ
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Olympus Việt Nam có vốn đầu tư 100% từ Nhật bản, chuyên sản xuất thiết bị dùng cho máy nội soi, máy ảnh kỹ thuật số, máy ghi âm và các sản phẩm hỗ trợ cho máy ảnh. Được thành lập từ năm 2007, Olympus Việt Nam tự hào là nhà máy duy nhất trong toàn tập đoàn Olympus sản xuất cả 2 lĩnh vực HÌNH ẢNH và Y TẾ.
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