Thương Mại & Dịch Vụ DND

1/ Training Program Development:

• Collaborate with the product development team and other stakeholders to identify training needs and objectives

• Design and develop training curricula, materials, and assessments that align with the identified needs and objectives

• Create a variety of training content, such as user guides, video tutorials, webinars, and in-person workshops

• Ensure that training materials are accurate, up-to-date, and consistent with the latest platform features and best practices

​2/ Training Delivery:

• Conduct in-person and virtual training sessions for end-users, tailoring the content and delivery to the audience's needs and skill levels

• Facilitate interactive learning experiences that encourage participation, knowledge retention, and skill application

• Provide one-on-one coaching and support to end-users as needed to ensure their success with the platforms

• Manage the logistics of training sessions, including scheduling, equipment setup, and participant communication

3/ Training Evaluation and Improvement:

• Develop and administer post-training assessments to measure the effectiveness of training programs

• Gather and analyze feedback from end-users and stakeholders to identify areas for improvement

• Continuously update and refine training materials and methods based on feedback and changes to the platforms

• Monitor and report on key training metrics, such as participation rates, satisfaction scores, and skill acquisition

4/ Stakeholder Collaboration:

• Partner with the product development team to stay informed about new features, updates, and bug fixes

• Work with the customer support team to identify common user issues and incorporate solutions into training programs

• Collaborate with the marketing and sales teams to align training initiatives with overall company goals and strategies

• Build and maintain positive relationships with end-users and stakeholders to foster a culture of continuous learning and improvement

5/ Professional Development:

• Stay up-to-date with the latest trends, technologies, and best practices in technical training and instructional design

• Participate in relevant industry conferences, workshops, and online courses to enhance skills and knowledge

• Share insights and expertise with colleagues and contribute to the development of the training team

Required Competencies

• Proven experience in technical training, instructional design, or a related field

• Strong understanding of our platforms and their functionalities

• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences

• Proficiency in creating training materials using various tools,

• Ability to work independently and collaboratively in a fast-paced environment

• Strong problem-solving and analytical skills

• Willingness to travel as needed to conduct in-person training sessions.

• Adaptability: Adapting training methods and materials to suit end-users different learning styles and technical skill levels.

• Patience: The patience to work with end-users who may struggle with learning new technologies or have varying levels of technical expertise.

• Creativity: The creativity to develop engaging and interactive training materials that keep end-users interested and motivated.

• Technical writing: Strong technical writing skills to create clear, concise, and easy-to-follow documentation and user guides.

• Interpersonal skills: Excellent interpersonal skills to build rapport with end-users and foster a positive learning environment.