Grand Mercure Danang Hotel

· Coordinate and organize the day to day operations of the department including planning and controlling

· Manage the develop and implementation of departmental standards

· Ensure all patrolling, inspection and escort duties are performed to a high standard

· Monitor and maintain all product and performance standards and ensure action is taken when standards are not met

· Ensure firearms and other weapons are not carried by staff when on duty

· Supervise emergency drills

· Oversee the security department including layout of security personnel and their detailed and regular training

· Perform leadership training for all senior security personnel

· Check and analyze all incoming reports to formalize action plan

· Maintain the loyalty and discipline of all security personnel

· Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures

· Establish good cooperation with hotel’s senior staff with other hotels

· Coordinate with the local investigator in crimes & accident handling and investigating

· Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)

· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

· Works with Human Resource Manager to ensure the departmental performance of staff is productive.

· Prepares detailed induction program for new staff

· Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.

· Ensures training needs analysis of Security staff is carried out and training programmes are designed and implemented to meet needs

· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

· Preparation and management of the department’s budget.

· Assists in co-ordinating the preparation of the departmental annual budget

· Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

· Other tasks requested by General Manager.

• Have degree requirements (minimum): University or equivalent education preferred.
  

· Have First Aid Certificate

· Have wide knowledge of Fire Fighting & Safety Systems

· Have 3 – 5 year experience on relevant fields.

· Good management and leadership skills.

· Good communication and writing skills

· Ability to work effectively and contribute in a team

· Good presentation and influencing skills

· Proficient in the use of Microsoft Office and Front Office System

· Exhibits high level of attention to detail

· Deals efficiently and confidently with complaints and queries from owners, department heads and external parties such as local authorities, local police

· Able to work under pressure and meet tight deadlines

· Strong analytical and numeracy skills

• To apply for a job in hotel or to send CV through email.