Grand Mercure Danang Hotel

Mô tả Công việc

· CRM database maintaining and reporting, technical support and training for systems users, manage internal processes

· Technical support for CEM/CRM strategic planning, omnichannel/multichannel solutions, automation

· Management of targeted campaign based on specific segmentation of CRM system

· Sales Funnel system management in collaboration with Sales Department: KPIs achievement, Lead quality monitoring

· Technical support of customer satisfaction, customer contact and interaction program management

· Collaborate with outbound and inbound stakeholders for CRM performance

· Point of contact for CRM systems users (back-office)

Yêu Cầu Công Việc

·     Degree in IT, Finance, Marketing, Business Administration or related field

·     At least 2 year of solid working experience in a similar role

·     Strong knowledge and practice of data systems and CRM platforms (SAP, DMS…)

·     Analytical thinking, data-driven, process-focused aptitude

·     Strong IT knowledge and excellent MS Office skills (Outlook, Word, Excel, PPT…)

·     Good presentation and managerial skills

·     Proficient verbal and written English and Vietnamese communication skills

·     Strong team player and effective working in matrix environments