Hyatt Regency West Hanoi ★ 4.3

• Assists the Assistant Housekeeping Manager / Housekeeping Manager in the preparation and updates of the Laundry Room Operations Manual.
• Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Maintains the individual production record book for all different linens processed on each shift and ensures that they are recorded on a daily basis.
• Ensures Attendants also provide excellent service to internal customers as appropriate.
• Ensures that all employees are aware of current promotions, policies and other important information.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists Assistant Housekeeping Manager / Housekeeping Manager to ensure that department operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Assists in monthly reforecast, as appropriate.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Establishes and strictly adheres to the par stocks for all operating equipments, supplies, inventoried items.
• Controls storage and careful usage of all operating equipment and supplies.
• Coordinates all repairs and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of laundry equipment.
• Ensures that the Department Operations Budget is strictly adhered to and that all costs are strictly controlled e.g. Supplies, utility, payroll cost without affecting time, quality and quantity.
• Aims to have zero complaints resulting from professional teamwork.
• Assists to recruit and select all employees, follows hotel guidelines when recruiting and use a competency-based approach to selecting employees.
• Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Rooms function as dictated by the industry, company and hotel.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotelt's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

• Service charges
• 12 complimentary nights at Hyatt Hotels worldwide
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• Diploma or degree in Hospitality Management or related field preferred.
• Previous experience in housekeeping supervision or a similar role in a 4-5 star international hotel/resort.
• Strong knowledge of housekeeping operations, standards, and cleaning techniques.
• Excellent organizational and time-management skills.
• Strong leadership, supervisory, and training abilities.
• Knowledge of hygiene, safety, and health regulations.
• Good computer skills (MS Office; knowledge of hotel PMS is a plus).
• Strong problem-solving abilities with attention to detail.
• Good English communication skills (spoken & written).
• Positive attitude, teamwork-oriented, and guest-focused mindset.
• Flexibility to work shifts, weekends, and public holidays.

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview