InterContinental Phu Quoc Long Beach Resort

People

• Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

Financial

• Leads in creating and achieving the department’s annual budget and departmental goals/KPOs

• Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures

• Continuously seek new revenue streams and improvement of profitability.

• Conducts periodic spa operational self-audit to ensure alignment on accounting standards.

Guest Experience

• Ensure spa facility is ready to receive guest every single time.

• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.

• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.

• Analyze guest data and seeks ways to address needs and improve guest loyalty

• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions

Responsible Business

• Conducts periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors.

• Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints

• Ensure observance of accounting practices

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

• Competitive salary

• Service charge

• Social Insurance as law

• Bao Viet Health insurance for personal and family

• 24/7 Accident Insurance

• Rest & Relaxation Allowance per 3 months

• Relocation assistance

• Repatriation allowance

• Home Leave allowance

• Housing, uniform, meal and transportation are provided by the resort

• Gym room

1. Education:

University degree on related field, Diploma or certificate in Leadership, Spa Administration/ Management or equivalent Experience

2. Service years in the field: Eight (8) years

3. Service years in supervisor/manager level: Five (5) years

4. Knowledge and skills:

Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems

5. Language: Fluent in English language

6. Preferred (if required): Expatriate

• English CV
  
• Certificate related job applied
• Hotline: 091 906 5846 - 091 909 6325 (Human Resources Department)