JW Marriott ★ 4.1

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants. Areas of responsibility include beverage service in the Restaurants. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises restaurant where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

JOB SPECIFIC TASKS

Assisting in Management of Restaurant Team

• Handles associate questions and concerns

• Monitors associates to ensure performance expectation are met.

• Provides feedback to associates based on observation of service behaviours

• Assists in supervising daily shift operations

• Supervises restaurant and all related areas in the absence of Restaurant Manager

• Participates in department meetings by communicating a clear and consistent message regarding the department goals to produce desired results.

Conducting Day to Day restaurant operation

• Ensures all associates have proper supplies, equipment and uniforms

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels

• Ensure compliance with all restaurant policies, standards and procedures

• Monitors alcohol beverage service in compliance with local laws.

• Managers to achieve or exceed budgeted goals.

• Performs all duties of restaurant associates and related departments as necessary

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels

• Supervises staff levels to ensure that guest service, operational needs and financial objectives are met

• Encourages associates to provide excellent customer service within guidelines.

• Handles guest problems and complains, seeking assistance from supervisor as necessary.

• Strives to improve service performance

• Sets a positive example for guest relations

• Assists in the review of comment cards and guest satisfaction results with associates

• Meets and greets guests

Assisting in Human Resources Activities

• Supervises on-going training initiatives

• Uses all available on the job training tools for associates

• Communicates performance expectations in accordance with job descriptions for each position.

• Coaches and counsels associates regarding performance on an on-going basis.

• 02 months of probation with Full salary| Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training courses

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late-night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Associate Appreciation Week | Take-care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

Education and Experience

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major, 2 years of experience in the food & beverage, culinary or related professional area

• OR Fill in the application form at Loss & Prevention room at JW Marriott Hanoi (No.8 - Do Duc Duc - Nam Tu Liem - Hanoi)

• Interview appointments will be set up for potential candidates as soon as possible.

• Recruitment page: JW Marriott Hanoi - Human Resources