Khách Sạn Mường Thanh

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera, Smile, ...
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Active
• Good knowledge of hospitality market
• Good negotiation skills

- 12 Annual leave days per year

- Active, balance and professional working environment

- Productivity focus not time attendance

- Fun and playful internal activities

- Allowances

- Meal per day

- Uniform

- Full Social insurance