Nesta Hà Nội

Operation

• Manage and supervise the day-to-day security force to ensure the safety and security of all guests, employees and hotel property

• Design, implement and train employees on preventive security programs

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

• Conduct all criminal investigations, put up investigation papers /documents and report cases in connection with crime, subversions, potential liabilities and insurance requirements

• Assist colleagues in handling of unusual guests or employees’ issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters

• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies

• Be fully conversant of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and employees’ rights

• Provide security coverage for VIP guests

• Oversee and ensure expenditures are within the budget

• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes

• Ensure that all pertinent information is documented in the Daily Security Report

• Always be on-call, including off-duty hours, for any emergency that may arise

• Comply with hotel and department policies and procedures at all times

Team Management

• Interview, select and recruit team members

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Ensure payroll and payroll forecasts are submitted promptly and accurately

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Comply with hotel and department policies and procedures at all times

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accor’s learning programs
• Opportunity to grow within your property and across Accor’s Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility

• High school/College/University education

• Certificates in Fire Safety Management (Commercial Building), National Skills Recognition System, CPR and First Aid Management

• Minimum 3 years of relevant experience in a similar capacity

• Good reading, writing and oral proficiency in English language

Competencies

• Strong leadership, interpersonal and training skills

• Good communication skills

• Honest with a high level of integrity

• Ability to remain calm and react fast to situations

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times