Laguna Vietnam

1. Responsible for preparing all event documentation and coordinates with Sales, operational departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

2. This position primarily handles events of average complexity.

3. Ensures events have a seamless turnover from sales to service back to sales.

4. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

5. Up-sells products and services throughout the event process

6. SCOPE OF DUTIES :Managing Event Logistics and Operations

7. Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

8. Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

9. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

10. Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

11. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

12. Adheres to all standards, policies, and procedures.

13. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

14. Manages group room blocks and meeting space for average to large-sized assigned groups.

15. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

16. Uses his/her judgment to integrate current trends in event management and event design.

17. Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

18. Participates in customer site inspections and assists with the sales process as necessary.

19. Performs other duties as assigned to meet business needs.

20. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience

21. Ensuring and Providing Exceptional Customer Service

22. Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

23. Empowers employees to provide excellent customer service.

24. Sets a positive example for guest relations.

25. Coordinates and communicates event details both verbally and in writing to the customer and property operations.

26. Makes presence known to customer at all times during this process.

27. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

28. Follows up with customer post-event.

29. Responds to and handles guest problems and complaints.

30. Uses personal judgment and expertise to enhance the customer experience.

31. Stays available to solve problems and/or suggest alternatives to previous arrangements.

32. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

33. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

34. Interacts with guests to obtain feedback on product quality and service levels.

35. Ensures hourly employees understand expectations and parameters for event activities.

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Group

• Strong hands-on experience in event planning, event sales, or a related field.
• Proven sales and negotiation skills, with a strong track record of closing deals and achieving revenue targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain long-term client relationships.
• Experience in leading and managing a team, with the ability to delegate tasks effectively and inspire high performance.

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