MSC LINE

Mô tả Công việc

Position Summary

• The Export Documentation Manager oversees the department, planning, managing, and controlling all export documentation processes to ensure efficient operations and high-quality service that leads to customer satisfaction; also holds a secondary appointment as Sanctions Officer, responsible for monitoring sanction regulations as required.
• This role provides strategic leadership and direction for the department, guiding, evaluating, and developing team members to consistently achieve departmental objectives

Responsibilities

1. Operations & Compliance

• Oversee and govern all export documentation processes to ensure timely, accurate, and fully compliant execution in accordance with MSC global standards and local authority requirements, including Customs regulations at POL, POD and transit ports.
• Act as the primary point of accountability for documentation integrity, including Bills of Lading, Manifests, and UAC-related documentation, ensuring completeness, accuracy and adherence to prescribed timelines.
• Manage and resolve documentation-related inquiries and escalations from customers, principals and internal stakeholders with a high level of professionalism and service orientation.
• Establish, review and enforce robust operational controls, procedures and best practices to mitigate risks, reduce errors and continuously improve process efficiency and service quality.
• Prepare, consolidate and analyse monthly documentation and transhipment performance reports for Management, providing operational insights and follow-up actions.
• Handle operational initiatives, audits and ad-hoc projects as required.
• Plan, manage, and monitor workloads and workflows to ensure smooth execution of SSC Chennai’s daily operations.

2. Sanctions

• Act as secondary appointment Sanctions Officer for MSC Vietnam, ensuring full compliance with applicable sanctions regulations and MSC global compliance frameworks.
• Liaise closely with MSC Geneva Compliance, MSC Malaysia and MSC Greece Documentation teams to monitor sanctions requirements and approve shipments to sanctioned or restricted destinations.
• Ensure consistent implementation, awareness and adherence to sanctions-related procedures across the organization.

3. People Development

• Lead, coach and develop the Documentation team to ensure consistent achievement of departmental objectives, service standards and compliance requirements.
• Ensure team members execute documentation activities accurately and in line with established regulations, procedures and control frameworks.
• Optimise team structure, workload allocation and performance measurement to enhance operational efficiency and individual accountability.
• Foster a culture of professionalism, continuous improvement and ongoing learning within the team.

Yêu Cầu Công Việc

Key Experience & Qualifications 

• Bachelor's degree.
• At least 10 years of solid, hands-on experience in export documentation within the container shipping line industry.
• Minimum 5 years of proven managerial experience, with end-to-end responsibility for people management and operational performance.

Key Competencies & Skills

• Customer-focused mindset with strong stakeholder management skills.
• Clear, effective communicator with excellent English proficiency.
• Resilient and adaptable, with the ability to perform under pressure.
• Detail-oriented, analytical and solution-driven.
• Strong people leadership, teamwork and collaboration capability.
• Proficient in Microsoft Office and standard business applications.