Mô tả công việc
- Guest Service Excellence: Provide exceptional and personalized service to VIP guests, ensuring their comfort and satisfaction throughout their stay.
- Food and Beverage Service: Present the menu, take orders, serve food and beverages, and provide recommendations as needed. Ensure food and beverages are presented according to the resort’s high standards.
- Anticipating Needs: Anticipate the preferences and needs of VIP guests, offering proactive and attentive service to create a memorable experience.
- Customized Experiences: Understand and remember the preferences of returning VIP guests, creating a personalized service that reflects their individual tastes and desires.
- Private Events and Functions: Assist with planning and executing private events, parties, and banquets for VIP guests, including menu selection, setup, and coordination with other resort staff.
- Communication: Work closely with kitchen and bar staff to ensure the smooth and timely delivery of orders. Communicate guest preferences or special requests to the appropriate departments.
- Guest Interaction: Build relationships with VIP guests, ensuring that their needs are met and that any issues or concerns are handled promptly and professionally.
- Upselling and Promotions: Promote the resort's food and beverage offerings, including special menus, wine pairings, and premium items, with a focus on enhancing the VIP guest experience.
- Maintaining Cleanliness: Ensure the VIP areas are clean, organized, and well-maintained, following resort standards.
- Confidentiality: Maintain the confidentiality of VIP guests' information and preferences.
Quyền lợi được hưởng
- 100% salary & service charge in probation
- Join in Social Insurance after probation
- Accommodation in Staff house with 3 meals/ day
- Work in a professional environment
- Other benefits will be discussed specifically during the interview.
Yêu cầu công việc
- Experience: Minimum of 2-3 years of experience as a server in a luxury hotel or resort, preferably in a VIP or exclusive setting.
- Skills: Excellent communication and interpersonal skills. Ability to work in a fast-paced environment while maintaining professionalism.
- Knowledge: Strong knowledge of food and beverage offerings, including wines, cocktails, and fine dining etiquette.
- Appearance: Impeccable grooming and professional appearance at all times.
- Customer Service: Strong focus on delivering high-quality customer service and creating memorable guest experiences.
- Language Skills: Proficiency in English. Knowledge of additional languages is a plus.
- Flexibility: Ability to work evenings, weekends, and holidays as required by guest needs and resort schedule.
Yêu cầu hồ sơ
New World Hotel Sài Gòn được khởi công xây dựng từ năm 1991 và chính thức khai trương vào ngày 8/10/1994. Cho đến nay, khách sạn đã có gần 30 năm hoạt động với nhiều thành tích đáng nể. Trong đó, New World từng là nơi đón tiếp nhiều nhân vật tầm cỡ thế giới. Có thể kể đến những vị cựu Tổng thống Mỹ như: George W.H. Bush năm 1995, Clinton năm 2000, George W.Bush năm 2006…
Sau 5 năm không ngừng hoàn thiện và phát triển, New World Sài Gòn đã được Tổng cục Du Lịch Việt Nam công nhận là khách sạn 5 sao vào ngày 25/2/1999. Đến ngày 25/10/2010, khách sạn chính thức được đổi tên thành The New World Saigon Hotel cùng logo là hình quả dâu tằm. Đây là hình ảnh tượng trưng cho văn hóa phục vụ, lòng mến khách của phương Đông hiện đại.
Review New World Saigon Hotel
Môi trường làm việc thoải mái thân thiện, phúc lợi tốt
Giám đốc bán hàng
Giám đốc bán hàng