Radisson Blu Resort

• To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and RHG’s code of practice/ethics.
• To liaise with the Security Manager, service providers and internal concerned departments to ensure that appropriate use of the system.
• To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
• To record all events and actions taken in a clear, legible and accurate written occurrence book supported by the dedicated hotel standards format.
• To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
• To report equipment failure to the security supervisor to maximize operation of the system.
• To maintain a secure system for providing data in accordance with the regulations set up by hotel and to ensure the security of the control room and equipment is maintained at all times.
• To maintain the provision of information required by the Security Manager / Supervisor and to assist the monitoring of the CCTV system in accordance with hotel regulations and the continuity and admissibility of evidential material.
• To support Security Manager / Supervisor by providing monitoring of the maintenance agreements to ensure full provision of the system.
• To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
• To ensure that you approach your duties taking into consideration RHG’s gentle service.
• Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively
• Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel involving:
• Criminal acts, losses or accidents caused to lives and properties
• Staff misconduct
• Cases affecting guests or staff that are of concern to Management
• Surveillance of hotel staff:
• Ensure that they abide by House Rules
• Keep tag on movements of staff who are classified as suspects under investigations
• Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters
• Keep the Security Manager / Supervisor constantly posted on all matters of security interest affecting the Hotel and the Department.
• Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
• Attend meetings and in-service training conducted by the Department
• The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures.

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• High School graduate required. or equivalent preferred. Additional training, (e.g. military, law enforcement) and education is highly desirable.
• Ideal candidate will have a minimum of one year security experience
• Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere.
• Strong verbal and interpersonal skills.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• A positive attitude.
• Adhere to the policies and procedures of the hotel.
• CPR / First Aid / AED certified