Regent Phú Quốc

Conduct effective shift briefings to ensure hotel activities and operational requirements are known

Maintain detailed knowledge of the activities of the day and alert to any potential problems

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

Consult Log Book for information/request left by outgoing shift

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

Perform any other duties which may be assigned by the management from time to time.

Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

Record incoming registered mail, telegram, parcel, telex in appropriate file

Upselling daily transportation and tour

Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run

• Insurance as labor law

• At least 14 annual leave, 2 day off per week

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation and meals are provided

• Service charge as revenue

• International working environment

• Healthcare insurance for personal at least 6 months and for family after working 2 years

• 24/7 accident insurance

Commitment to delivering a high level of customer service

Be a good team player

Flexibility to work a variety of early and late shifts

Able to stand for long hours

Have a passion for customer service

Excellent communication skills

Good levels of written and spoken English.

Hotline: 0919 290 709 (HR Department)