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● Provide good technical support to all teams including lab team, customers services team and sales team.
● Expand lab capability to meet client's requirement
● Improve quality and productivity of the lab performance.
Apply new test methods/ regulations/ clients’ manual and have proper update/ training to all relevant teams. Receive and review of Client’s instruction for testing.
Responsible for quality management system or requirement of ISO 17025, 9001. (SOP, forms, guidelines, quality database update, etc.)
In the first two years, it is necessary to understand the strcture of the laboratory and the analytical characteristircs of each analysis group: wet analysis, specprometer analysis, XRF analysis, and CS analysis.
Daily random review on analysis files or direct check analysis on the equipment to evaluate the accurate of the test.
Yearly review all the SOP, document to upladate new thing basing on the requirement from original of the method or from SGS global or techinal requirement.
Prepare reports for SBU manager as requested in a timely manner and perform other tasks as requested by the SBU manager.
Provide training requirements for new staff/ new comer
Provide technical advice, informative support and review report for the Lab
Cooperate with other team such sale team, CS team, admin team to support them on technical issue.
Investigate complaints/ claims, lead CS team to settle complaints/ claims with clients and have proper actions to improve the situation.
Support sales team in organizing seminar/ training course for clients.
Keep all the equipment in good condition to run the test and do the maintenance on time
