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Cập nhật 14/01/2025 01:24
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Trung tâm Đào tạo Mỹ thuật Đa phương tiện Arena Multimedia
Training Manager
Arena Multimedia
34 việc làm 3 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 05/12/2024
Hạn nộp hồ sơ: 04/01/2025
Hình thức: FULL_TIME
Kinh nghiệm: 2 - 3 năm
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Additional Information

Job Number24208094

Job CategoryHuman Resources

LocationRenaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City, Ho Chi Minh, Viet Nam,VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Job Summary

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education And Experience

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Trung tâm Đào tạo Mỹ thuật Đa phương tiện Arena Multimedia
Arena Multimedia Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
212-214 Nguyễn Đình Chiểu, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

ARENA MULTIMEDIA là một lĩnh vực đào tạo của tập đoàn Công nghệ Thông tin APTECH, nhà cung cấp dịch vụ đào tạo Công nghệ Thông tin hàng đầu thế giới và Việt Nam cấp chứng chỉ quốc tế với hệ thống trung tâm đào tạo trên cả 5 châu lục. ARENA MULTIMEDIA có hệ thống gồm 260 trung tâm với khoảng 250.000 học viên đang theo học trên toàn thế giới.

Mỹ thuật Đa phương tiện là thuật ngữ chỉ việc ứng dụng các phần mềm và công cụ máy tính trong việc sáng tạo, thiết kế những sản phẩm có tính thông tin, truyền thông, tích hợp nhiều yếu tố truyền tải tin bao gồm: văn bản (text), dữ liệu (data), đồ hoạ (graphics, animation), ảnh (images), âm thanh (sound), phim (video)…

Hiểu đơn giản, Mỹ thuật Đa phương tiện là sự kết hợp giữa óc sáng tạo và công nghệ, phục vụ cho ngành truyền thông, quảng cáo, giáo dục, giải trí… đáp ứng nhu cầu nghe, nhìn, cảm nhận, tương tác của con người.

Sản phẩm của ngành hiện hữu mọi lúc, mọi nơi trong cuộc sống: từ vỏ bao bì, mẫu mã sản phẩm, sách báo tạp chí… đến các quảng cáo, phim truyện, ảnh, website, game, hoạt hình…

 

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