Serve as the point of contact for customers and communicate with them by email, letter, or phone.
Respond to questions and requests within the designated turnaround time.
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry.
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness.
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook.
Enter and locate work-related information using computers.
Provide excellent customer service to all customers and fellow STARS.
Support the efforts of other STARS to provide excellent customer service.
Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport.
Yêu cầu công việc
Fluent English communication
Hard-working Active Enthusiastic
Want to develop career path in Marriott International
At least 1 year experience at the same position in 5 Stars international hotel
Kindly send your CV (Picture attached & Subject: Position-Candidate Name) to our email.
Quyền lợi được hưởng
Have the competitive salary and benefit package
Accommodation provided.
Offered three (3) meals per day including meals on the weekly days off.
Offered uniform and laundry service for uniform.
Joined in the associate activities.
Joined in the Hotel’s training and development programs.
Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
Offered 5 working days/week – 2 days off/week.
Offered annual allowance of transportation for home leave.