Mô tả công việc
Answer phones, take dining reservations, and enter diner information into reservation system. Organize seating for large and special needs groups. by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Perform other reasonable job duties as requested by Supervisors.
JOB SPECIFIC TASKS
Guest Relations
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.
Communication
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment
Yêu cầu công việc
- At least 6 months to one year experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
Công Ty Cổ Phần Royal Canary hoạt động trong lĩnh vực nhà hàng - khách sạn, Casino và Club. Khách Sạn Le Meridien Saigon thuộc chi nhánh của Tiến Phước và Chín Chín Mươi, Với vị trí thuận lợi ngay bên bờ sông Sài Gòn, khách sạn Le Méridien Saigon cung cấp dịch vụ 5 sao bao gồm phòng nghỉ tiện nghi với thiết kế hiện đại, nhà hàng và phòng họp cho hội nghị - sự kiện. Ngoài ra, chúng tôi còn kinh doanh mảng dịch vụ giải trí, loại hình hoạt động là trò chơi điện tử có thưởng với tên gọi là Câu Lạc Bộ La Victoire. Câu Lạc Bộ toạ lạc tại Khách Sạn Le Meridien Saigon - 3 C Đường Tôn Đức Thắng, Quận 1, TP Hồ Chí Minh.