Tập Đoàn Minh Anh - MIAN GROUP

1/ System management:

• Build & guide for centers’ staff the execution of Company’s process & policy
• Recommend necessary adjustments to meet the market & customers’ need in accordance with business activity of each center.
• Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators.
• Be intermediary party to transmit information to center & vice versa.

2/ Sales & Marketing:

• Build & protect center’s brand identity.
• Represent to liaise with government office & other organizations relating to centers’ activities.
• Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved.
• Actively find & expand customers for center.
• Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department.
• Directly resolve complex customer’s complaint or in case center supervisor is absent.

3/ Finance management:

• Receive, monitor & supervise daily income statement of departments.
• Set up & implement plan base on assigned revenue & profit target.
• Execute statistic reports of finance as assigned.
• Oversee financial loss at center.

4/ HR – Admin Management:

• Set up human resources structure of assigned area to meet allocated requirements.
• Build & get Operation Director’s approval of Human Resources plan
• Organize the system of training, work delegation & employee assessment
• Organize, implement & supervise the execution of Human Resources policy
• Develop & train successor workforce for managerial positions of center.
• Cooperate with Operation team & HR Department to build & finalize training program for centers’ employee
• Check & supervise to ensure effective & safe security for center.

5/ Property management:

• Track & adjust user norms, inventory & minimal inventory norms.
• Monitor purchasing process base on minimal inventory norms.
• Follow up usage of property & machine monthly.
• Track & monitor the modification & maintenance of machine & equipment for center.
• Be responsible for innovating machine, equipment & property of center.
• Approve purchasing requisition & modification requests according to approved norm within assigned authority.

6/ Business management:

• Build business plan (weekly/monthly/ quarterly) for center.
• Organize extraordinary & periodically meetings to monitor & implement business activities for center.
• Resolve arising problems within approved authority.
• Execute weekly & monthly reports as assigned.
• Be responsible for supervision & operation of new centers.
• Recommend the solutions to achieve allocated sales target for each center.

• Graduated from College, University or above
• At least 3 years of Chain Management experience in chain of restaurant, F&B or Retail.
• Able to work under pressure
• Ability to manage and organize work effectively
• Good communication skill ; Have a high spirit of customer service
• Use English well (both in communication & writing)
• Proficient in using MS Office
• Dynamic, progressive, loves children
• Easy-to-see appearance, professional style

• 13 month salary (discretionary), performance incentives (based on achievements of KPI targets)
• Provide training to develop our employee‘s knowledge and skills (Internal training)
• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children‘s Day...)
• Company trip and Year-End party every year
• Social, sports and several team building activities
• Young, friendly and international working environment
• Modern working conditions and entertainment facilities at the office