Lotte Mart Việt Nam

1. Operation Preparation

• Check and clean all equipment used during any activity or recreational event.

• Prepare amenity as standard and ensure all ready before booked activity

• Check reservation and guest in-house counting and VIPs list

• Liaise with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly

2. Main duty

• Conduct excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.

• Provide accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.

• Present and introduce the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.

• Effectively communicate with guests – verbally and through body language - to respond to any additional requests and to determine when an activity has been completed.

• Communicate between, organizer, supervisor, guide, and confidant to all hosts within the team.

3. Guest Service Related

• Give exceptional service to go beyond the expectations of all guests.

• Take and receive comments and feedback, while at the same time be able to give clear, concise constructive feedback.

4. Shift Closure

• Report any damage or excessive wear for proper replacement.

• At the end of the day ensure all equipment is checked and collected

General

 Contribute to the morale and team spirit of the resort by maintaining effective relationships with your colleagues.

 Arrive on time in full uniform in accordance with the company grooming and hygiene guidelines and report for duty punctually.

 Complete any other duty assigned by superior

 Participate in training as required and the building of an efficient Experience team.

 Keep a professional working manner and show enthusiasm/ motivation at all times.

 Have a complete understanding of and adhere to the Experience Department policy relating to fire, hygiene, health and safety

•  Host Accommodation.
•  Transportation from/to resort & staff house.
•  Relocation & annual home leave ticket.
•  Duty meals.
• Medical & accident insurance.
• Other benefits will be discussed during the interview process

• · Fluent in English; I understand that additional languages are preferred.

•  Experience in a similar role in luxury hotel brands with proven results.
•  Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field.