Concentrix Việt Nam

Mô tả Công việc

• Lead and ensure that all internal and external audit related issues are tracked till closure
• Ensure function’s delivery is in line with operational and / or contractual obligations
• Manage escalations and implement action to avert future client escalations around compliance
• Seek to continually improve processes Integrity
• Provide on-going support, development, empowerment and positive reinforcement to floor on compliance
• Communicate information in a timely, relevant and accurate manner to all stakeholders
• Ensure that all account compliance policies and procedures are adhered to
• Establish supporting processes for Risk and Compliance framework in the account
• Provide relevant internal and external reports as per the account requirements
• Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output)
• Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction
• Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement
• Ensure that all internal and external audit related issues are tracked till closure
• Identify and drive continuous improvements and initiatives in the process
• Ensure that all internal customer/Employee queries are followed up on a timely basis
• Collaborate with internal teams, inter departments, cross functions across locations
• Be the Key contact for all compliance related queries and concerns from internal and external stakeholders.