RMIT VIỆT NAM

RMIT VIETNAM

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

YOUR ROLE

The Family Connect team delivers inclusive service and support for the RMIT Family/ Guardian Community and works in collaboration with other departments to develop a family program with the goal to connect families and guardians of RMIT current students with information, resources, and opportunities to support their students and ensure their students’ success.


The Family Support Officer provides support to the Coordinator, Family Support in the design and implementation of a robust support program for families /guardians of RMIT current students, including families/ guardians of local and international students at all RMIT Vietnam campuses. The support program covers communication, policy/ processes development, events, and activities.

KEY ACCOUNTABILITIES

1. Support the design and delivery of proactive and comprehensive University-wide communications across multiple channels for families/ guardians of RMIT current students, including families/ guardians of local and international students.
2. Support the delivery of proactive engagement efforts to families including in-person and online/ hybrid family events and activities (such as Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event…) including logistics arrangements and administrative support.
3. Coordinate efficient processes and procedures for event management, including information, communication, and budgets; Maintain high level of customer service quality, professional event flow and organization and satisfaction at all events.
4. Welcome and greet event attendees (parents/ guardians, students, University internal and external stakeholders...) and provide support to them throughout the events.
5. Generate reports in relation to family communication and engagement activity outcomes.
6. Actively participate in relevant team projects to enhance the experience of families.
7. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experience and innovations.
8. Perform other tasks as assigned by the Coordinator, Family Support.