RMIT VIỆT NAM

YOUR ROLE

The Student Connect is the first point of contact that caters to the administrative and educational needs and general enquiries of current students and family. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers’ expectations.

The Student Advisors in Student Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.

KEY SELECTION CRITERIA

•  A Bachelor’s Degree in a relevant discipline
• At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.
• Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
• Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.
• Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.
• Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
• Demonstrated ability to work flexibly and efficiently as a member of a team in a high volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.
• Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.
• Experience and familiarity with database systems and other relevant software.
• Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).

For more details about the role please click on the JD_Student Advisor.

ENGLISH PROFICIENCY REQUIREMENT

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

BENEFITS

• Competitive VND salary (plus allowances) starting from VND22,948,000 gross depending on proven track record in meeting all the key selection criteria.

• 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.

• 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.

• Free use of onsite gym.

• Library on campus and online - access to RMIT Australia online library.

HOW TO APPLY

Please click on the ‘Apply Now’ button.