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* Individual & Team: consult new/current customers of the education plan
- Understand customers’ needs and financial capabilities
- Understand ILO’s products & offerings
- Know your customers
- Follow up & support to ensure our commitment
* Individual & Team: Arrange new students into new classes/current classes
- Find the most suitable classes that match students’ requirements
- Convince students to put them into those suitable classes
- Follow up with the Academic team to ensure full support for customers
* Individual & Team: Maintain high quality customer sales & care service
- Work closely with AO to ensure customers’ satisfaction during the time they are with ILO Academy
- Handle customers’ queries/problems/issues promptly and effectively
- Follow up to ensure the personalized education plan is implemented properly by both ILO and customers
* Team: Team development & engagement
- Follow up and have regular 1-1 meetings with each AO.
- Conduct mentoring/coaching sessions for underperformance/potential AO.
- Propose appropriate training courses for AO team.
- Conduct regular engagement & performance enhancement activities for AO team.
- Monitor all the Customers’ Satisfaction Surveys at their centres to ensure the customer experience is up to our expectation