Công ty TNHH Lotte Việt Nam

• Creates and fosters a motivating, empowering, and team-oriented environment focused on continuous improvement and excellent customer service
• Provides outstanding customer service to all employees
• Responds promptly and proactively to address employee concerns
• Utilizes coaching skills across the property
• Demonstrates self-confidence, energy, and enthusiasm
• Motivates and encourages staff to resolve guest and employee-related issues

Ensuring Exceptional Customer Service:

• Delivers excellent customer service
• Responds quickly and proactively to address guest concerns
• Understands and upholds the brand's service culture
• Sets high service expectations for all guests, both internal and external
• Takes ownership of guest complaints/problems until they are resolved or addressed by the appropriate manager/employee
• Follows up to ensure complaints have been addressed to the guest's satisfaction
• Develops relationships with guests to build a loyal customer base, both internally and externally

Additional Responsibilities:

• Complies with all corporate accounting procedures
• Assists the General Manager as needed with the annual Quality audit

• 60 days probation with Full salary & Social Insurance
• Service charge every month after probation
• Attractive remuneration package & 13th-month salary
• Professional training courses
• Professional workplace with young, dynamic, and excellent team members
• Duty meal & Uniform provided
• 05 working days/week.
• Participate in team building and TakeCare activities of the team and hotel
• Health check every year
• Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
• Start your career path in the biggest and one of the most prestigious hotel companies worldwide

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1-year experience in the food and beverage, culinary, or related professional area.
• Fluent in English.
• Soft management skills are required.

For contact, please call 024 3719 9000 - Ms. Trang - Human Resources Manager