Rita Võ 2.2 ★

Job ID: 241615

Location: Ho Chi Minh City, Vietnam

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 16-Dec-2024

Closing date: 27-Dec-2024

Job Advert Details

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as VP Retail Store Management, Medium.

Principal responsibilities:

• Lead your team to deliver the Branch RBWM Performance measures and plan.
• Manage & coach your team to drive performance with a hands-on style to grow customer, productivity, service quality and staff engagement
• In conjunction with your team build a high personal and corporate profile in the community in which you are based
• Lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
• Monitor and act on daily activity management information and other internal information tools, using them to coach your team and achieve the business goals
• Performance Management, People Development and resourcing of your business
• Train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
• Use appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team
• Hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
• Create a working environment that drives performance and an engaged team
• Work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
• Ensure all processes for fulfill customer need & operations are in place and manage within any agreed Authorities
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.
• Ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioural scored lending.
• Undertake Customer activities, Operational and Credit sampling in your branch.
  
  

Qualifications

Requirements:

• Bachelor Degree with 5-7 year experience or relevant
• Proven ability in team leadership and management
• Proven ability in Retail sales.
• Proven ability in relationship management in the Retail sector
• ACIB or equivalent professional qualification preferred
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
• Coaching techniques to fulfill customer needs, best practice and sales management on a team and one to one basis
• Planning and organizing skills
• Analytical skills
• Problem solving skills
• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by Country
  
  

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited