Telio Việt Nam

About the job:
Request, Incident & Problem Management
Analyse, troubleshoot and resolve incidents and support queries raised by business users.
First point of contact (L1 and L2) for any incidents, Request and support queries.
Ensure tickets are updated with correct details.
For tickets which needs to be escalated to vendors, follow up with vendor for end-to-end ticket closure. Ensure prompt communications with users for incidents and queries updates.
Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
Complete root cause analysis, Update Process Design Documentations and RCA Report.
Operations
SLA management and Reporting.
Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
Support maintenance activities (such as arranging for downtime, resumption and updates stakeholders on thestatus).
Perform configuration changes.
Support Testing activities (perform IT testing, prepare test scripts, coordinate with stakeholders and track the progress).
Perform routine health check of the applications.
VA Issue List tracking and remediation efforts.
Update Documentations and Knowledge Portal.
Update Specifications and SOPs as needed.
(Training will be provide!)About You :
Bachelor's degree or college's degree in information technology or similar technical fields.
1+ year of similar experience of being an IT Application Support Analyst/ IT Helpdesk.
Strong Communication Skills in English.
Knowledge and Certification of Best Practises of IT Ops - e.g. ITSM ITIL.
Independent and self driven.EQUAL OPPORTUNITY
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Why AMARIS?
Skills Development: a Boost in your Career
Yearly performance appraisals
Dynamic Promotions
Regular Project Reviews with Manager and Client
Customized career development
Attractive perspectives
Over 500 training courses in our ACADEMY catalogue
E-Leaning with UDEMY
Various Projects linked with Innovation & Hi-Tech
Exceptional Benefits
Annual leaves
Private healthcare insurance and full salary starting from the Probation period
Medical checkup
Bonuses on Referrals and Business development
Gift for special occasions
Rewards
Be Connected to a Community
Team-buildings
Company Trips
Woman Day, Autumn Party
After-works
Social Network
Stimulating Working environment
Sports & Gaming Activities