Transcosmos Việt Nam ★ 3.4

- Manage team comprises Team Leaders and agents in all aspects of a content moderation context.
- Plan and execute strategic Operations through forecasting, rostering, monitoring, briefing, coaching, and others.
- Take decisions about problems that occurred in the entire program that supports service Content Moderation transcosmos’ Client and its analysis.
- Responsible for monitoring moderation agents in terms of quality and quantity to meet operational requirements from Clients.
- Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Attend Weekly Meetings with Clients to share insights and highlights of operations.
- Attend to ad-hoc tasks as assigned by the General Manager or Client.
- Working time: Monday – Friday, and Bi-weekly Saturday (9 AM – 6 PM).