Grand Mercure Danang Hotel

Mô tả Công việc

• Receiving and handling complaints: Respond to emails or in-app chats related to service policy issues, such as promotions, technical issues, etc., and provide responses based on provided guidelines.
• Escalating complex cases: For complaints or difficult situations, forward them to the relevant department or higher authority for further handling.

Yêu Cầu Công Việc

• Education: Minimum high school graduate.
• Skills: Good proficiency in English (spoken and written), typing skills
• Personal traits: Passionate about customer service, responsible in delivering customer support, and able to work well in a team environment.

Shift rotation:

• Shift 1: 8:00 AM – 5:30 PM (90-minute break).
• Shift 2: 2:00 PM – 11:00 PM (60-minute break).
• One day off per week, with the option to choose the rest day.

Bellsystem24 Vietnam Branch
18A Cộng Hòa, Ward 12, Tan Binh District, Ho Chi Minh City, Vietnam.