Nesta Hà Nội

- Enhance guest experience through feedback collection, complaint resolution, and exceptional service programs.

- Improve efficiency by optimizing processes, managing staff, and using technology.

- Maintain quality by setting standards, conducting checks, and ensuring facility upkeep.

- Foster a culture of excellence by promoting high service standards and encouraging staff and guest participation in continuous improvement.

- Report regularly to management on quality outcomes, highlighting achievements, challenges, and areas for further improvement.

- Attractive salary

- Full service-charge in probation time

- Day off/week: 02 days (working time: 9hrs/day)

- Have health care and Insurance

- Opportunity to develop career path

- Transportation support for fuel or shuttle bus.

- Additional benefits according to company policy.

- Has experience managing quality standards within a hospitality environment.

- Is proactive, detail-oriented, and passionate about delivering exceptional guest experiences.

- Is excellent in problem-solving abilities and can think critically to resolve issues.

- Has strong leadership skills and can collaborate effectively across departments.