Ngân Hàng TMCP Quốc Dân NCB ★ 2.6

Project Planning & Governance

• Develop and maintain the overall project plan, covering scope, timeline, milestones, dependencies, resources, budget assumptions and key delivery risks.
• Define and drive project governance structure, working model, meeting cadence, reporting mechanism and escalation path across all key stakeholders.
• Ensure project objectives, scope boundaries, priorities and success criteria are clearly aligned and consistently understood by all involved parties.
• Establish and maintain project control artefacts such as RAID log, issue log, action log, decision log and change request tracker.
• Monitor project execution against approved baselines and proactively identify deviations, impact and corrective actions.
• Drive milestone-based planning and stage readiness for key phases such as requirement sign-off, design completion, SIT, UAT, migration, cutover and go-live.
• Ensure the project is delivered in compliance with internal governance, risk, architecture, security and release management standards of the Bank.

Stakeholder & Vendor Management

• Act as the central coordination point among Business, Product, IT, Operations, PMO and implementation partners/vendors.
• Manage communication with senior stakeholders and provide timely project updates on status, risks, issues, dependencies and decisions required.
• Drive alignment across internal teams and vendors on project scope, delivery sequence, assumptions, responsibilities and timelines.
• Manage vendor delivery commitments, key dependencies, issue escalation and follow-up to ensure external parties deliver as planned.
• Facilitate project forums, working sessions and steering meetings to support timely decision-making and issue resolution.
• Manage stakeholder expectations in a complex delivery environment with evolving requirements, multiple dependencies and varying team maturity levels.

Delivery Oversight & Control

• Coordinate end-to-end delivery activities across requirement clarification, solution alignment, build, integration, testing, migration, deployment and post go-live support.
• Closely manage dependencies between the vendor platform and the Bank’s legacy/internal systems, including interfaces, APIs, data mapping, environment readiness and operational impacts.
• Track and control scope changes, ensuring impact on timeline, cost, quality and resources is properly assessed before approval.
• Drive risk identification, mitigation planning and escalation for critical project risks, especially those related to integration, unclear requirements, delayed dependencies and vendor performance.
• Work closely with Business and Technology teams to ensure testing strategy, business readiness, operational readiness and cutover readiness are well prepared.
• Ensure key project deliverables such as BRD/FRD, project plans, test plans, migration plans, cutover checklists and status reports are completed with appropriate quality and control.
• Support release planning and go-live command activities to ensure a controlled and stable production launch.

Team Coordination & Ways of Working

• Coordinate cross-functional teams and workstream leads to ensure actions are executed on time and project momentum is maintained.
• Bring structure and discipline to teams with low project delivery maturity by clarifying roles, ownership, expectations and follow-up mechanisms.
• Apply practical Agile best practices where appropriate, such as regular sync-ups, backlog reviews, dependency reviews, demos and retrospectives, while maintaining strong control through milestone-based delivery.
• Resolve project conflicts, blockers and cross-team issues in a timely and constructive manner.
• Drive accountability and continuous improvement in project execution by identifying recurring pain points and improving project ways of working.

Degree / Professional

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Software Engineering, Business Administration or related disciplines.
• Project management certification such as PMP, PRINCE2, PMI-ACP, Scrum or equivalent is an advantage.

Work Experience

• 7 - 10 years of relevant experience in project management, technology delivery or digital transformation, preferably in banking or financial services.
• Proven experience in managing end-to-end application or digital platform implementation projects in a structured environment.
• Strong experience in managing projects involving third-party vendors/products and complex integration with internal or legacy systems.
• Experience in digital banking, mobile banking, Super App or customer-facing digital channel projects is highly preferred.
• Experience in managing project governance, stakeholder communication, issue escalation, risk control and executive reporting.
• Good understanding of software delivery lifecycle, including requirement management, SIT, UAT, release planning, migration, cutover and hypercare.
• Practical experience in hybrid delivery environments where waterfall-style control is combined with Agile practices.
• Experience working in complex environments with multiple stakeholders, unclear boundaries or low team maturity is a strong advantage.
• Strong spoken and written English communication skills sufficient for working with cross-functional stakeholders and external vendors.

Knowledge & Skills

• Strong project planning, project control and stakeholder management skills.
• Strong capability in scope management, timeline management, risk management, issue management and change control.
• Good understanding of system integration projects, vendor-based platform implementation and enterprise application delivery.
• Good knowledge of project governance, reporting and structured delivery management.
• Strong communication, facilitation, negotiation and escalation management skills.
• Strong problem-solving capability and ability to drive actions to closure in a complex environment.
• Ability to balance delivery discipline with flexibility and choose the most appropriate project approach based on actual delivery context.
• High sense of ownership, resilience and ability to work effectively under pressure.