Novotel Phu Quoc Resort

Mô tả công việc

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change. 

• Performing basic cleaning tasks as needed or directed by supervisor. 

• Filling in for absent staff as needed

• Communicate to the guest and provide assistance with their queries.

• Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

• Server food and beverage to the guest as per the course of order.

• Observes guests and ensure their satisfaction with the food and service.

• Promptly respond to guest with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering 

• desserts and drinks, removing courses, replenishing utensils, refilling glasses. 

• Prepare mixed drinks for service to your customers table. 

• Properly open and pour wine at the tableside. 

• Adhere to grooming and appearance standards consistently. 

• Understands and can communicate products and services available at the resort.

• Must have some familiarity with basic cooking skills.

• Help  other areas of the restaurant such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the front office / accounts department.

• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

• Close the shift on the POS terminal.

Quyền lợi được hưởng

·         Friendly Accommodation and Meals

·         Hỗ trợ nhà ở tiện nghi, thân thiện cho nhân viên ở xa

·         Cung cấp bữa ăn dinh dưỡng theo ca, 3 bữa khi ở nhà nhân viên

·         Free uniform

·         Cung cấp đồng phục khi làm việc

·         Monthly service charge

·         Thưởng phí dịch vụ hằng tháng lên đến 3.000.000vnd

·         Employee benefit card offering discounted rates in Accor Hotels

·         Được hưởng ưu đãi khi sử dụng dịch vụ tại các khách sạn thuộc tập đoàn Accor

·         Develop your talent through learning programs by Academy Accor

·         Được tham gia các chương trình đào tạo tại học viện Accor để nâng cao chuyên môn

·         Dynamic working environment

·         Làm việc trong môi trường năng động

·         Participate in activities: birthday party, year-end party, sports...

·         Tham gia các hoạt động: sinh nhật, tiệc cuối năm, thể thao...

Yêu cầu công việc

• Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Language skills: tiếng anh căn bản
• Customer service mindset

Yêu cầu hồ sơ