Regent Phú Quốc

Kiên Giang

100 - 200 nhân viên

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Nhà hàng / Khách sạn

Đã xác minh

Tổng quan

Review

203

Việc làm

199

Mức lương

Phỏng vấn

Mã số thuế

Các phòng ban đang tuyển dụng tại Regent Phú Quốc

Du lịch, khách sạn

5 đang tuyển

Công nghệ thông tin

4 đang tuyển

Tài chính - Kế toán

2 đang tuyển

Giáo dục

1 đang tuyển

Nhân sự

1 đang tuyển

Việc làm Regent Phú Quốc

Cập nhật 11/12/2025 21:53

Lọc kết quả tìm kiếm của bạn theo tên việc làm, địa điểm.

Tìm thấy 8 việc làm đang tuyển dụng

Regent Experience Supervisor - Giám Sát Chăm Sóc Khách Hàng

Regent Phú Quốc

203 việc làm 1 lượt xem

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Trưởng Ca/ Giám Sát

Ngày đăng tuyển: 05/12/2025

Hạn nộp hồ sơ: 30/12/2025

Hình thức: Làm theo ca

Kinh nghiệm: Không yêu cầu

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Trưởng nhóm Chăm sóc Khách hàng

Ngành

Hành chính / Thư ký

Địa điểm làm việc

- Huyện Phú Quốc - Kiên Giang

Mô tả công việc

As a Supervisor you are trusted to take of of the top VIPs and their families acting as a combination of a “personal assistant”, “invaluable friend” and “local guide”.
Always be proactive and anticipate guest needs, but at the same time know when to be descreet and allow your guest to have their own space.
Creating an engaging atmosphere, provide high quality services to welcome guests .
Surprise guests at the right moments, through small or large gestures and acts of kindness and be genoreous with guests.
Make sure that guest phone calls and emails are handled in a prompt and professional manner following “three rings” and 12/24 hours standards respectively.
You check on the guest stay through courtesy calls and visits, while being rather intuitive and giving guest their personal space and privacy. Know when to step in and engage with the guest to ensure they are having a great experience.
Study guest profile and preferences before their arrival. Make sure that the villa assignment and set up in the rooms is done properly and according to guest request.
Review daily arrival list of all Regent Club guests and VIPs to check room allocation, amenity set up and special requests.
Coordinate with Housekeeping department to ensure all guest rooms are ready prior to their arrival, avoid any back-to-back.
Review daily departure list of all Regent Club guests and VIPs to ensure all the billings and departure arrangements are set in place. Farewell guests in the absence of the manager.
When a problem related to your team’s operation occurs, you take ownership of it and take all measures to prevent the issue from reccuring.
Acquire professional knowledge about suggestive selling and upselling techniques, while also having the ability to train these skills to the rest of your team.
Collaborate with all operational departments that are involved in delivering a harmonious flow during guest stay.
Assign roster and dedicated Regent Experience Agents for villas and VIP guests when required.
Build and maintain strong relationships with other departments in order to ensure a good collaboration during operation and know when to step in during peak times.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Ensure the daily operation runs smoothly and that team members are aware of their role.
Conduct daily shift briefings and meetings, update information and notify of any VIP arrangements.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6-service months colleagues and for the family after working 2 years
24/7 accident insurance
Other benefits

Yêu cầu công việc

Bachelor’s Degree or Diploma in Hotel Management, Training or related field.
1-2 year experience or an equivalent combination of education and experience.
Knowledge of teaching methods.
Proficient in MS Office, PMS (Opera, Smile...)
Strong ethics and reliability.
Demonstrated ability to interact with employees and third parties at all levels.
Problem-solving, reasoning, motivating, organizational and training abilities.
Good English

Yêu cầu hồ sơ

Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
Hotline: 0919 290 709 (Phòng Nhân sự)

Khu vực

Kiên Giang - Việc làm tại Kiên Giang

Báo cáo

Regent Phú Quốc Xem trang công ty

Quy mô:

100 - 200 nhân viên

Địa điểm:

Bai Truong, Dương Tơ, Phú Quốc, Kiên Giang

Với di sản gần nửa thế kỷ hoạt động trong lĩnh vực khách sạn hạng sang của thương hiệu, Regent Phú Quốc là định nghĩa mới về chuẩn nghỉ dưỡng biển xa hoa tại Việt Nam. Nép mình trên bãi cát trắng mịn của Bãi Trường, khu nghỉ dưỡng toàn phòng suite và biệt thự này chính là thiên đường bình yên đang chờ dấu chân khám phá của những lữ khách sành sỏi nhất.