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- Sample pick up request.
- Give guideline to client how to fulfil a test application form
- Check Test Application Form of many buyers testing programs & sample size; and follow-up with client on the missing.
- Register job into company software
- Clarify unclear information of testing program with Key Account Manger"
- Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
- Check client payment status (contract or in advance) & updated report release status"
- Handle client queries (collect information/ advice from related team(s))
- Handle client complaint
- Handle internal query on order status.
- Provide correct PI to Admin team for invoicing
- Deliver company service to client
- Able to satisfy client's need within scope of job
- Willing on handling a new request/ procedure.
- Able to cooperate with other teams (ex: Lab, Reporting, Sales) to satisfy client's requirement.
- Will be received client's complaint & in front of challenging situations.
- Able to deal with hard situation & have skill to soften it & seek for a solution to maintain client's retention.
* Workplace:
- HCM: Lot 3/21, 19/5A Street, Tan Binh Industrial Zone Tay Thanh Ward, Tan Phu District, Ho Chi Minh City
