1. Banyan Tree Culture and Spirit

• Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated and the objectives of the hotel are met.

• Promote performance improvement, Service Excellence and quality achievement throughout the organization.

2. Training Analysis

• Conduct regular training needs assessment of all associate levels in the property.

• Prepare, communicate and implement an annual training plan for the hotel.

• Collate and analyze performance data and chart against defined parameters such as Lashner, Rush & Associates (LRA) or Revinate results, Food Safety Management System (FSMS) and other department audits.

3. Instructional Design

• Design, create and develop informal and formal solutions and training programs to meet BTHR organizational needs, analyze the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.

4. Training Delivery

• Conduct training and orientation programs for associates at all levels.

• Conduct core training programs.

• Facilitate Other Training Programs conducted by other Subject-Matter Expert.

• Keep abreast with innovations and developments of training techniques and methods.

5. Managing Learning Program Implementation

• Initiate and coordinate training/ learning activities required to meet quality standards.

• Ensure New Associates Departmental Induction Program implemented in respective departments.

• Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.

• Monitor the implementation of specific programs, e.g. Risk Management Training Program.

• Train & manage English Teachers to make sure all English training P&P are followed according to standards

6. Measuring Training Effectiveness

• Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.

• Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.

7. Training Budget Utilization, Policies and Procedures

• Prepare, monitor and control the hotel’s annual training budget.

• Ensure that a sufficient number of qualified departmental trainers are available in every department.

• Ensure the maximum utilization and productivity of department trainers in each department.

8. Learning and Talent Development

• Support BTMA’s Talent Management Programs e.g. Management Development Program (MDP).

• Make recommendation for the outsourcing of training courses (e.g. eCornell, American Hotel and Lodging Association (AHLA), etc.), if and when required and provide suggestions for inviting external resource speakers (e.g. academic and industry professionals) as part of the associates training programs.

• Ensure that high potential associates undergo appropriate development programs and activities.

• Lead the BTHR’s strategy execution by planning, monitoring and adjusting the corresponding learning and development projects or activities.

9. Change Management

• Advise changes and their implementation and provide training, tools and techniques to enable others to achieve quality.

10. Administration

• Ensure that every department compiles and maintain a complete and up-to-date associate orientation/induction/standard manual/training materials.

• Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting operational reports on time.

• Monitor and control the use of the hotel training facilities and equipment.

• Ensure that said facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel.

• Build up the e-library with current knowledge and information and ensure that an archive of historical events is in a shared drive

II. Managing Others

• Coach, counsel, discipline and develop subordinate associates.

• Coach, motivate, inspire and develop departmental trainers.

III. Managing Relationships

• Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents and the workforce in general.

IV. Managing Self

• Always maintain a very high standard of personal hygiene, dress code and demeanor.

• Be polite and professional in any situation, particularly where the image and reputation of the hotel are represented.

• Be responsible for ensuring that all activities within the training department are carried out honestly, ethically and within the parameters of the local laws and Group Learning Policies and Procedures.

• Be fully conversant with the hotel’s health and safety, fire and emergency procedures.

• Attend meetings and training, as and when required.

• Perform any additional duties and special projects, as specifically directed by the General Manager.

• Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.

- 100% lương trong thời gian thử việc.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.

- 100% phí phục vụ. Hỗ trợ phí phục vụ trong giai đoạn tiền khai trương khách sạn.

- 02 bữa ăn ca trong 01 ngày làm việc.

- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Tree như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống & spa; Đi công tác nước ngoài;…

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.

- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Tree vận hành.

- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.

- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.

¬- Phụ cấp tiền nhà theo chính sách của khách sạn.

- Thưởng hàng năm theo chính sách của khách sạn.

- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.

- Trang bị đồng phục theo quy định của khách sạn.

- 100% salary in probation time.

- 45 working hours per week, 02 days-off per week.

- 100% service charge. Having service charge in pre-opening time.

- 02 duty meals per working day.

- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BT’s hotels all over the world; Discount on F&B & Spa services; Overseas Business Trip; etc.

- Attend frequently training courses of the group.

- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.

- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

- Additional Associate Health Insurance during the time working at the hotel.

- Housing allowance as the hotel’s policy.

- Annual Bonus as per the hotel’s policy.

- Daily Shuttle bus is provided to work.

- Uniform is provided as the hotel’s policy.

• Proficiency of English language skills.
• Excellent interpersonal, communication and presentation skills.
• Professional training skills and knowledge of working practices and principles in a 4/ 5-star hospitality setting.
• Ability to express effective, clear and concise written and verbal communication
• Good interpersonal skills
• Good leadership, organizational and administrative skills
• Able to document standards of performance
• Dynamic, inspiring, innovative, enthusiastic and self-motivated
• At least 2 years experience in Training at international hotels.

Please contact the phone number 0824 081 949 for more details.