1. Leasing management
• Identify market segments and prospects, propose, and implement lease strategy and policies to maximize rental and occupancy of properties within the Company’s portfolio.
• Maintain and widen network of Chambers, Trade Associations, Trade Promotion Bureaus/Agencies, Partners to explore new potential customers or new leasing enquiries.
• Maintain good relationship with the Authorities and other Industrial Parks.
• Secure new tenancies, conduct viewings and negotiations, and prepare or review to approve lease documents.
• Compile and prepare occupancy, rental and other lease management statistics and reports.
• Plan for timely lease renewals with existing tenants.
• Prepare rental budget and forecast.
• Supervise lease administration information input on Yardi, ensure proper maintenance of tenants’ database in lease management system.
• Training, assign tasks, supervise, and assess team members’ performance.

2. Customer Service management
• Provide tenants consultation or coordinate with BKIM Legal team to provide an initial business setup & registration, business matching, market survey and some other operation aspects.
• Build a comprehensive goods and services provider system for customers in BKIM (one stop service), including but not limited to services such as logistics, labor, accounting – taxation, legislation, security, hygiene, etc., to increase the competitiveness in terms of services and utilities in BKIM.
• Supervise the supply process of goods and services and carry out quality assessment of providers on an annual basis to filter and select trusted and reliable ones.
• Regularly update information and keep documentation of workshop tenants, including but not limited to lease contracts, operating licenses, representatives, occupations, numbers of employees, etc.
• Set up rules, create the customer handbook, and monitor customer compliance.
• Establish procedures and standards for customer service, and regulations on collaboration with the Investor, contractors, and providers on handling customer requests.
• Receive customer requests and complaints, coordinate contractors and service providers, and work with the Investor to handle requests and complaints in accordance with procedures and standards.
• Check and ask customers to comply with the rules of the Industrial Park, the customer handbook and related guidance.
• Make periodic visits to customers. Accept customer feedback to improve the service.
• Establish plans and criteria for the measurement of customer satisfaction annually and carry out the plan. Find out and investigate causes of negative feedback from customers and propose improvement solutions.
• Work with the Investor in receiving new customers and handing over the workshop.
• Notify rent, service charges for electricity, clean water and wastewater treatment, and other expenses incurred by Existing Customers monthly. Propose to the Investor appropriate remedial measures to ensure these receivables.
• Be the representative and establish relationships with local authority.
• Make monthly report on customer management activities.
• Input, maintain and manage Yardi records and documentation.
• Work closely with the development and property management team.
• Work closely with finance team to manage arears and execute arrears recovery of rental.
• Any other duties as assigned.