Ana Mandara Villas Dalat Resort & Spa ★ 5.0

Making reservations for customers based on their various requirements and budgetary allowances.

Checking the availability of accommodation or transportation on the customers’ desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers might have about the reservation process.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Providing support to customers who may need to amend or cancel a reservation.

-Related policies and benefits will be discussed in detail during the interview process

Competitive salary

Full benefits as Vietnam labor law

Working environment: friendly, challenging

Bonus on birthday, national holiday

PREREQUISITES:

Customer-service experience.

Excellent written and verbal communication skills.

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Proficient in microsoft office suite.

Data entry experience.

Flexible working hours.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.