Pullman Hotels

• Implement revenue management operations, procedures and best practices.

• Prepare outline for and support the annual revenue budget process.

• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels...

• Identify new revenue opportunities.

• Analyze the hotel(s) results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration...), pricing and availability as a basis for future tactical decisions with the Hotel(s) GMs.

• Provide daily, weekly and monthly reporting

• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.

• Conduct quarterly property performance review and develop strategic and tactical action

• Provide weekly dynamic forecast of expected results, variances and budget comparisons.

• Ensure an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up, events, and calendar events).

• Ensure that his recommendations are implemented in reservation and reception, and that systems (PMS, TARS, RMS) are updated accordingly.

• Optimize and expand distribution partnerships.

• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc....).

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.

• Perform competitive benchmark studies and follow market trends.

• Create and maintain a 13 month rolling demand calendar.

• Manage and oversee strategy for all 3rd party distribution

• Responsible for assessing, analyzing and pricing group business strategies

• Ensure all related systems are configured correctly, validated and working to full capacity

• Work in liaison with hotel sales and reservations departments as a team.

• Analyze the contract performance (price, allotments, number of rooms sold, etc.)

• Regularly check the input and the quality of data (segmentation, denials tracking, etc....) points.

• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts

• Ensure that a "RM culture" is spread in the hotel, through the animation of weekly yield meetings (gathering the GM and the key hotel managers) and regular coaching and training sessions for the hotel teams.

• Challenge and influence hotel to improve service level and operational standards.

• Advice and coach the client in other operational areas.

• Any other reasonable requests made by management.

• Prior experience in Revenue Management is an asset. Minimum of 2 years of experience as Sales Manager / 3 years of experience as Front Office or Reservations Manager / 2 years of experience in a related field

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times.