Wink Hotels

• The Reservation Agent is responsible for handling the communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system, reservation hotline. 
• This role needs to create and maintain reservation records, preparing letters of confirmation and promptly processing any cancellations and modifications, handling guest message via online channels platforms and social media. 
• This position’s responsibility additionally includes preparing the list of expected arrivals for the Rooms department, assisting in preregistration activities when appropriate, and processing advance reservation deposits. 
• This position works from 08:30 – 18:30 (Including lunch time)
• The Reservation Agent reports directly to the Reservation Manager and works closely with other team members in Sales and Marketing department.

- Full contribution of SI, HI and UI on basic salary

- Active, balance and professional working environment

- Productivity focus not time attendance

- 12 days of annual leave

- Fun and playful internal activities 

• Must speak fluent English. Other languages preferred.
• Experience of using Microsoft Office (specially outlook)
• Reservation skills, solving problem skill
• 1-year experience at Reservation 
• Able to work shifts (rotation shift)

• HO CHI MINH | Wink-Hotels | Reservation Agent (Nhân viên Đặt phòng)