![Công ty Cổ Phần Dịch vụ Truyền thông VietNamNet ICom Công ty Cổ Phần Dịch vụ Truyền thông VietNamNet ICom](https://1900.com.vn/storage/uploads/companies/logo/56/1641985695842-thiet-ke-khong-ten-1-1694615076.png)
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
Mô tả Công việc
- Handle Inbound calls by clarify customer’s question and provide solution to customer with good service.
- Reply to customer’s email, zalo where necessary.
- Try to handle complaints via phone by clarifying issues, working with other Depts to come out solutions, raising unresolved problems;
- Make outgoing calls to customers as assigned;
- ly and accurately complete all related administration activities: update customer’s information, car insurance, report, and record… in accordance with relevant service standards.
- Work closely with Call Center Supervisor/AM to ensure effective and consistent communication with Call Center staffs.
- Responsible for evaluating the NPS score to measure customer’s feedback/surveys and find ways to improve process, knowledge, performance.
- Identify the knowledge and skills gaps of staffs and propose the appropriate training program.
- Ensure all customer requests are accurately completed, valid and saved on system.
- Knowledge of the system, having participated in system projects
- To undertake other tasks as and when assigned by Head of Dept/AM.
Yêu Cầu Công Việc
1. Qualifications / Experience / Knowledge:
• Preferred qualification in accounting, finance
• 3 years’ experience in call center
• Familiarity with Call Center software systems
• Effective oral communication and influencer
• Good at English
2. Behaviors:
• Works Collaboratively
• Put Customer First
• Results-driven
• Communicate Clearly and Openly
Benefits:
- Attractive Salary (full insurance) + Allowance.
- Salary of probation: full 100%
- An attractive package of leave: 15 annual leave, birthday leave (gifts).
- Salary review based on work performance and company’s performance.
- Performance bonus, 13th- month salary.
- Health care package; Gym package; Annual health check-up.
- Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks.
- Yearly company trip; Year-End Party.
- Working hours: 8:00 - 17:00 from Monday – Friday.
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
Những nghề phổ biến tại ĐẦU TƯ VÀ THƯƠNG MẠI QUỐC TẾ ICOM
Bạn làm việc tại ĐẦU TƯ VÀ THƯƠNG MẠI QUỐC TẾ ICOM? Chia sẻ kinh nghiệm của bạn
![Logo ĐẦU TƯ VÀ THƯƠNG MẠI QUỐC TẾ ICOM](https://1900.com.vn/storage/uploads/companies/logo/56/1641985695842-thiet-ke-khong-ten-1-1694615076.png)