Tweet
Facebook
Copy Link
A. Training Planning & Coordination
- Support in maintaining the Competency Framework for different roles.
- Assist in preparing annual / quarterly / monthly training plans.
- Conduct Training Needs Analysis (TNA) under guidance from Line Manager.
- Support tracking and monitoring training budget and expenses.
B. Training Design & Delivery
- Assist in designing and updating training materials such as:
- Onboarding / Orientation
- Sales & Customer Service Skills
- Basic Leadership & Soft Skills
- Company Culture & Values
- Coordinate and organize classroom, virtual, and e-learning sessions.
- Deliver training sessions when required (internal trainer role).
- Manage and update LMS (Learning Management System) if applicable.
- Collect feedback and support evaluating training effectiveness (e.g., Kirkpatrick Model).
C. Organizational Development (OD) Support
- Support standardization of workflows and internal processes.
- Assist in developing and maintaining:
- Career Path frameworks
- Succession Planning data
- Talent Pool tracking
- Participate in restructuring or expansion projects as assigned.
- Track L&D KPIs and prepare reports, such as:
- Training effectiveness
- Completion & engagement rates
- Capability improvement indicators
- Support integration of L&D data into HR processes:
- Performance Review
- KPI tracking
- Engagement Survey
- Prepare reports and dashboards using tools (Excel, Power BI, LMS).
D. Cross-Functional Collaboration
- Work closely with:
- Retail / Operations
- Marketing
- HR Business Partners
- Coordinate with Store Managers and Line Managers to collect training needs and feedback.
- Ensure smooth communication and execution of training initiatives.
E. Reporting & Administration
Track and report training KPIs such as:
- Training hours per employee
- Course completion rates
- Maintain training records and documentation.
- Support analysis of employee capability and development data.
