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A. Training Strategy
· Develop and maintain a Competency Framework for different roles.
· Prepare annual / quarterly / monthly training plans.
· Conduct Training Needs Analysis (TNA).
· Own and manage the training budget, ensuring cost optimization and measurable ROI
B. Training Design & Delivery
· Design and develop training programs such as:
o Onboarding / Orientation
o Sales & Customer Service Skills
o Leadership & Management Skills
o Company Culture & Values
· Organize classroom, virtual, and e-learning sessions.
· Manage LMS (Learning Management System) if applicable.
· Evaluate training effectiveness (e.g., Kirkpatrick Model).
C. Organizational Development (OD)
· Standardize workflows and internal processes.
· Contribute to:
o Career Path frameworks
o Succession Planning
o Talent Pool development
· Support restructuring or expansion projects.
· Define and track L&D KPIs and dashboards, such as:
· Training effectiveness & ROI
· Capability improvement
· Training completion & engagement rates
· Integrate L&D with key HR processes:
o Performance Review
o KPI tracking
o Engagement Survey
· Lead data analysis and reporting, providing actionable insights and recommendations to leadership
· Leverage tools (e.g., Excel, Power BI, LMS analytics) to automate reporting and improve decision-making
D. Team Management
· Lead, coach, and develop L&D team members (Executives, Trainers)
· Build internal training capability:
· Develop internal trainers / facilitators
· Promote a learning culture across the organization
· Ensure high standards of execution, timelines, and learning outcome
E. Cross-Functional Collaboration
· Work closely with:
o Retail / Operations
o Marketing
o HR Business Partners
· Collect feedback from Store
F. Employer Branding, Internal Branding & Social Media
· Build and drive internal learning culture & branding, including:
· Promote learning initiatives and success stories internally
· Develop campaigns to increase training engagement and participation
· Partner with HR and Marketing to strengthen employer branding through learning
· Develop and manage external content related to people development.
· Employee growth journeys
· Leverage social media platforms to attract talent and enhance company imageManagers and Line Managers.
G. Reporting & Measurement
· Track and report training KPIs such as:
o Training hours per employee per year
o Course completion rates
o Impact on sales or performance
- · Analyze employee capability and development data.
