Maison Retail Management International ★ 4.1

Guest ExperiencePeople

• FinancialDirect day-to-day purchasing activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Plan for future staffing needs & Recruit in line with company guidelines
• Prepare detailed induction programmes for new staff
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs
• Actively work at developing your staff and identify high potentials
• Maintain training records for all direct reports and ensure they do the same for their staff
• Conduct probation and formal performance appraisal in line with company guidelines
• Regularly communicate with staff to maintain good relations

• Translate operating forecasts into material requirements plans and thereby determine standard stock and re-order levels with Department Heads
• Participate in negotiations for service contracts
• Identify and develops reliable sources of supply
• Identify and organize adequate storage for all perpetual inventory items and implements corporate policy, products and initiatives in order to maximize cost effectiveness
• Establish adequate record keeping and issuance procedures
• Protect inventories from waste, spoilage and theft
• Keep abreast of the marketplace as to innovation and value
• Process purchase requests from departments; Obtain competitive quotations and bids
• Ensure physical stock take is conducted as scheduled
• Post orders to inventory module and produces purchase order for receiver to match against goods received & Establishes standard purchasing specifications
• Ensure products and resources are assigned to the appropriate department and billed accordingly
• Supervise the hotels print shop to ensure timely and economical production of printed material
• Ensure that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant
• Ensure that hotel expenses are minimized through the use of effective purchasing and by monitor daily purchase in consultation with the relevant personnel.
• Monitor all costs in the purchasing department and recommend measures to control
• Obtain the most competitive prices for goods & services after negotiations.
• Under the direction of Director Finance & Business Support, co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
• On an on-going basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirement

Guest Experience

• Ensure that the item conforms to the required standards of quality and quantity at the lowest possible time
• Maintain close liaison between the requisitioner and the supplier where the quality is of paramount importance. In such instances, obtain the requisitioning department head’s conformity in writing to the decision on the selected supplier
• Follow-up on undelivered items, make proper complaints to supplier concerned when items delivered are unsatisfactory
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to both internal and external guests
• Accurately and promptly fulfilling both internal and external guests requests
• Maintain a high level of knowledge which affects both internal and external experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve both internal and external guest complaint

- Best salary & bonus scheme

- 40 workings hour/week; Lunch Allowances

- Annual leaves up to 14 days/year; Paid birthday leaves

- Work in a vibrant, luxury hotel environment

- Opportunities for career advancement within Bay Capital Danang Hotel.

- Access to top-tier professional purchasing system.

- Be part of a supportive and innovative team.

Bachelor’s degree / higher education qualification / equivalent in Accounting or Finance

Five to six years in hotel purchase experience with one year in a supervisory role, or an equivalent combination of education and experience.