Mắt Bão BPO 2.9 ★

Mô tả Công việc

Key Responsibilities:

Project Management & Coordination:

• Lead the Project, ensuring clear communication between all stakeholders, including sales, technical support, production, and training teams.
• Coordinate with the Technical Coordinator to address technical bugs and new feature requests, ensuring issues are correctly tracked and resolved.
• Oversee the work of production and sales teams to update and maintain the experience library of new platform.
• Monitor the integration between different platform of Easia travel.

Technical Follow-Up:

• Evaluate and identify whether technical issues reported by sales teams are user errors, real bugs, or missing features.
• Design and manage the process for reporting bugs and feature requests
• Work closely with the Easia Technical Coordinator and project team to ensure timely resolution of technical issues.

Production & Content Management:

• Collaborate with Production Leader to monitor and update the production content across all destinations.
• Oversee the tracking and implementation of New Experience Requests and Experience Modifications
• Ensure consistency of content across destinations

Client Onboarding & Support:

• Develop and implement a clear Client Onboarding Procedure, including a Client Onboarding Request Form and detailed workflow
• Prepare checklists for sales teams to ensure all necessary steps are completed before onboarding new clients.
• Create and send template emails to announce the onboarding and activation of new client accounts.
• Maintain client relationships by ensuring ongoing support and regular communication for training and feedback.

Training & Communication:

• Ensure that internal teams (sales, production, reservation, contracting, project Team) and external stakeholders (hotels, suppliers) receive proper training on the new platform.
• Collect feedback from internal and external users to continuously improve the platform's performance and user experience.
• Consulting and validate guideline for internal process relate to new platform.

Reporting & Documentation:

• Ensure that all technical and production activities align with the overall business objectives and timeline.
• Monthly meeting with Country Directors and General director.
• Monthly update of the department report to Country Directors.

Manage the project team

• Manage project team in Vietnam

+ Weekly meeting with Team.

+ Review the workload of Vietnam team

+ Assign tasks to Vietnam team

+ Evaluate staff performance of the each member in Vietnam Team

• Supervise the project Team in other Destination (Thailand, Laos, Cambodia)

Yêu Cầu Công Việc

Key Skills:

• Strong project management skills, preferably with experience in software implementation or technical products.
• Excellent communication and coordination abilities across multiple teams and stakeholders.
• Experience with project management tools.
• Strong understanding of travel industry operations, especially in tour and product management.
• Problem-solving skills and a proactive approach to technical issues.

Qualifications:

• Bachelor’s degree in Project Management, IT or a related field.
• Experience in project management within the travel industry or software development.