Nova Hotels & Resorts World

• Open the Spa one hour before the therapists arrive. Switch on sauna/lights in steam room, check locker rooms are clean, and all lockers stocked with robes/slippers and amenities.

• Make sure all burners are clean and switched on, create a welcoming ambience in the spa (music on) and start preparing boiling herbs for teas.

• Head up a team of spa therapists and act as a 'role model' demonstrating by example the high standards of customer care and treatments your spa demands. Your sphere of influence will also extend if applicable to reception areas.

• Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control.

• Ensure spa team members are aware of company health and safety procedures; making sure you report any overserved safety issues or accidents to spa management.

• Assist the spa manager as and when required in the hiring, training and motivation of spa staff.

• Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.

• Conduct sauna/steam room/jacuzzi testing and checks on other services such as salt beds/hot cabinet & heaters/hot stone heaters/ and notify engineering and maintenance staff of any maintenance issues.

• Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically, you'll be working to retail targets that are a percentage of revenues raised.

• Be on hand to deal with any customer issues; typically, if any issues arise, you'll be first port of call and direct contact for clients.

• Assist the spa manager in the selection and ordering of spa products, supplies and equipment.

• Assist with weekly orders of spa stock on Sage.

• Assist with weekly rosters and scheduling on Cadena.

Administrative & General Responsibilities

• Support manager, spa therapists, welcome guest. Welcome tea and forms

• Explain services, treatments, and procedures.

• Support manager/finance team to do inventory

• Mediate and resolve client issues.

• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients.

• Deliver/Receive laundry/Linen

• Be back-up therapist when required

• Conduct yoga classes

• Making confirmation calls.

• Booking appointments for Spa accurately through phone, in person, and through emails.

• Checking voicemails/emails and returning messages promptly.

• Checking out guest and research purchase orders.

• Greeting clients with a friendly smile and demeanor.

• Answer Phones 100% of the time during business hours.

• Minimum 2 years spa experience working in a customer orientated environment required
• Must be able to multi-task in a busy environment.
• Self-directed and detail oriented.
• Professional telephone and email etiquette.
• Previous hospitality experience a plus.
• You must be available to work weekends, holidays, and some evenings.
• Punctual, reliable, and confident.
• Excellent communication skills.