Nova Service

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

DHL Customers

• Provide professional security and support in resolving shipment related queries
• Co ordinate and conduct customer tours of facilities to highlight the level of security invested in by DHL.
  
  
  

Operations Manager, Hub Management

• Ensure all Country and Hub/Gateway security policies are compatible and standardised.
• Conduct ongoing review of process and infrastructure to ensure all security risks are minimised.
  
  
  

Security Vendors

• Source appropriate security vendors with respect to the purchase of security equipment
• Monitor and audit the security services provided and maintain a monthly performance report
  
  
  

Law Enforcement, Security Officials, Airport Authorities, Local Authorities & Regulatory Bodies,

• Establish professional liaison to ensure strong links are maintained between DHL and such authorities.
  
  
  

All DHL Hub, Gateway, Country Office Staff, Retail Service Points

• Enlist the support of all DHL staff to ensure that DHL’s environment is safe and secure
• Ensure all changes in regulations, procedures, requirements, policies and personnel which relate to security issues in Hub, Gateway and any DHL servicing points are updated.
  
  
  

Security Managers at other DHL locations

• Liaise closely with local, regional and global team members to ensure a cohesive and effective security strategy.
• Assist and support in all security matters related to cargo screening
  
  
  

Country Office

• Provide regular updates on security issues
• Provide a periodic security update and by this ensure representation of specific country's need in the regional plans and initiatives
• Ensure compliance to regional security policies and procedures
  
  
  

Security Audits

• Carry out audits and initiate corrective action required in order to maintain the maximum security level in the Hub, Gateway Service Centers and Retails points/outlets.
• Maintain TAPA “A or B” standard security accreditation
• Ensure compliance with aviation and cargo security regulations
  
  
  

Security Training Development

• Develop and implement specialist training for cargo security screening
• Monitor implementation of security training programs in particular, CIS Security Awareness training program in the country
  
  
  

Business Continuity & Contingency Plans

• Regularly review existing manuals and propose appropriate changes/amendments to support current security needs
  
  
  

Driving Security Excellence

• Develop, implement and monitor policies, procedures and security practices to safeguard DHL employees, customers’ shipments, DHL assets and information against loss, damage or incident.
• Co-ordinate Hub security activities and ensure compliance of DHL staff and sub-contractors with security procedures as specified in the Regional Security Policy and Procedures Manual.
• Conduct security audits (and assist other audit teams e.g. GSOP), both proactively and reactively to assess the effectiveness of security practices and procedures at the Hub.
• Co-ordinate the implementation of stipulated and other relevant Security training programmes for Hub personnel and in particular DHL specific training programmes such as SAFE.
• Ensure regular maintenance of equipment to guarantee 100% operational effectiveness 24 x 7 / 365.
• Ensure compliance to Regionally accredited industry bodies such as TAPA where possible and/or required.
  
  
  

Security Issues Resolution, Investigations

• Initiate, co-ordinate and conduct security related investigations such as losses and other security incidents relating to DHL assets, personnel and shipments carried by DHL. Ensure that all incidents or losses are thoroughly and professionally investigated, that the causes are identified and that the appropriate measures are taken to minimize and prevent re-occurrence, ensure that any resources available to DHL in terms of assets or shipment recovery are utilized and that legal action is initiated where appropriate.
  
  
  

Security related Networking

• Develop and maintain extensive internal contacts within DHL as security of the shipment in DHL custody is an end-to-end process
  
  
  

Security Incident Database – Information Management

• Provide input and participate in the reporting of security incidents into the database
• Prepare and analyse the database information for the production of regular reports on shipment and other security incidents, including Dangerous Goods. Where appropriate, recommend and initiate actions to investigate and resolve significant security incidents as they occur
  
  
  

YOUR PROFILE

• 3-5 years in a Security Supervisor position
• Good acknowledge of setting up security systems: CCTV, Access control, Intrusion Alarm, Fire fighting system
• Experience in security Standards such as TAPA, CTPAT, and ISO.
• Experience in managing security service providers.
• Experience in managing compliance issues, regulatory reviews, permit preparation, reporting, and record keeping
• Set up and operation of fire fighting system
• Ability to effectively communicate with facility and corporate personnel
• Possess professional written / verbal communication skills to include technical reports and group presentations
• Ability to influence change at all levels of the organization.
  
  
  

OUR OFFER

• Multifarious benefit programs.
• Strong career support & lots of opportunities in an international environment.
• Training: both online and offline with Global DHL Standards.
• Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
• Working together based on DHL values of “Respect and Results”.
• Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
• Employee hobby clubs, sports championships.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!